Legal

Privacy Policy

How Redgum Electrical Solutions collects, uses, and protects your information.

Last updated: 11 May 2025

Redgum Electrical Solutions ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.redgumelectrical.com or contact us to request a quote or services.

By using our website or submitting your information through our contact forms, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Complete a quote request or contact form (name, phone number, email address, suburb, and service details)
  • Call or email us directly
  • Engage us to carry out electrical work

We may also collect non-personal technical information automatically, such as your browser type, IP address, and pages visited, through standard web analytics tools. This data is used solely to improve our website.

2. How We Use Your Information

We use the personal information we collect to:

  • Respond to your enquiry and provide a quote
  • Schedule and carry out electrical services
  • Communicate with you about your job or booking
  • Send follow-up messages relating to your service (we will not send unsolicited marketing)
  • Comply with legal obligations under NSW and Australian law

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances:

  • Service providers: Third-party tools we use to operate our website or manage enquiries (e.g. form processing services), bound by confidentiality agreements.
  • Legal requirements: Where required by law or a valid legal process (e.g. a court order or regulatory request).
  • Safety: Where disclosure is necessary to protect the safety of any person.

4. Form Processing

Quote and contact forms on this website are processed by a third-party form service. Submissions are transmitted securely and stored only for the purpose of responding to your enquiry. We do not store credit card or payment information through our website.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

If you believe your personal information held by us has been compromised, please contact us immediately.

6. Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Enquiry and contact form data is generally held for up to 2 years for business record-keeping purposes, after which it is securely deleted.

7. Cookies & Analytics

Our website may use cookies and similar technologies to improve your experience and analyse website traffic. You can configure your browser to refuse cookies; however, some features of the site may not function correctly as a result.

We may use Google Analytics or similar tools which collect anonymised usage data. This data is governed by Google's own privacy policy and does not identify individual visitors.

8. Your Rights (Australian Privacy Act)

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or out-of-date information
  • Request that we delete your information (subject to legal obligations)
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details below.

9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us: